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Successful Lawyers Go The Extra Mile

Successful Lawyers Go the Extra Mile

The most successful professionals are driven by a more profound motivation and a willingness to go the extra mile for clients, peers, supervisors and team. Here are a few ways for you to go the extra mile.


Be a prompt and clear communicator! Establish and understand expectations regarding communication channels and response times. One way to achieve this is by establishing a reliable communication schedule, providing professional updates while always receptively addressing inquiries. It’s also essential to determine others’ preferred communication methods and timing, whether it’s via phone, email, virtual meeting or text. Always remember the undeniable opportunity to build trust through personal visits or meetings and never forget that the legal professional provides a highly personalized service. Tailor your communication to the service you provide and you will enjoy long-lasting professional relationships.

Stay Up-to-Date on Current Issues

Legal professionals need to be familiar with the latest legal developments and trends. The law is constantly evolving, and attorneys must know about the latest changes to provide their clients with the best legal advice. Staying up-to-date on current issues shows that an attorney is diligent and committed to providing clients with the best possible representation. Consider inviting your clients to events or seminars hosted by your firm or relevant industry organizations that show your connection to leading legal organizations and provide crucial legal industry updates.

Provide Exceptional Client Service

Successful Lawyers go the extra mile by proactively anticipating clients’ needs and prioritizing their interests. Offer additional resources or information that may be helpful, even if not explicitly requested. Also, maintain professionalism and ethical conduct by adhering to legal and ethical guidelines, maintaining confidentiality, and avoiding conflicts of interest. 

Firms can also go the extra mile by training and empowering legal staff to prioritize customer service. Train your legal staff to prioritize responsiveness, empathy, professionalism, discretion and ethics when interacting with other legal professionals and clients. 

Finally, develop a plan to check in before, during, and after client matters are resolved to ensure satisfaction and to address any lingering concerns. Regularly evaluate client satisfaction and identify areas for improvement. Solicit feedback from clients. Use feedback to refine customer service strategies, communication approaches, and service delivery.

Let Us Help You Build a Team to Go the Extra Mile

If your firm is looking for outstanding legal candidates willing to go the extra mile, Collier Legal can help. We can connect you with a large pool of Houston’s leading legal candidates to help you build and enhance your team. Our experienced staff can help you determine the availability of talent on the market and set your firm up for continued success. Contact us to learn more.

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