Collier Legal Search

AI Legal Solutions Help Customers

AI Legal Solutions Help Customers

Cyber Security, Data Privacy and Beyond

In the 1990s and early 2000s, advances in computer technology and the Internet have changed nearly every industry. Technology has become more integrated into everyday life, with humans adapting to changes like communicating with Siri or Alexa.

Today, the new frontier is artificial intelligence (AI) and machine learning (ML), and the legal sector is just one of many fields that will benefit from these new developments.

Discover how artificial intelligence (AI) can help connect customers with legal experts, what AI does for law today, what it could do in the future, and why law firms should consider investing in AI technology.

How AI Legal Solutions Help Customers

Most people seeking legal help have little to no understanding of the terminology used in legal documents. AI-based solutions can help clients decipher the more complex legal terms, simplifying the contents of their documents. In turn, the AI tool may determine how a lawyer can help, significantly streamlining the client onboarding process.

Often, these solutions come with easy-to-use, recognizable interfaces, such as the popular AI chatbot system. These solutions leverage AI technologies, known as Natural Language Processing (NLP), Robotic Process Automation (RPA), and Machine Translation (MT). These technologies power a legal AI’s ability to perform the following tasks:

  • Processing client questions and providing context-sensitive, personalized responses
  • Reducing the time spent scanning legal documents for relevant words and sentences (known as the legal discovery process)
  • Offering document translations in multiple languages, facilitating access to legal aid for traditionally underserved groups, and combating marginalization

How the Legal Industry Engages with AI Today

Currently, the legal industry engages with artificial intelligence in two ways. It works with AI indirectly (through cases and client concerns) and directly (uses of AI by law firms).

  • Indirect Engagements

Cases involving artificial intelligence today typically relate to cybersecurity, intellectual property, and the dangers of AI misuse.

The increasing prevalence of AI-powered solutions has highlighted new challenges in IP litigation and cybersecurity cases. As more industries use and leverage AI, the more the legal framework surrounding their use will change.

Law firms specializing in these cases are responding by building expertise in AI and preparing for future regulation. An example of what these regulations could look like can be found in the Federal Trade Commission’s guidance regarding AI usage or the European Union’s proposed Artificial Intelligence Act.

  • Direct Engagements

Besides cases and regulatory changes surrounding AI, law firms also engage with AI directly, leveraging AI-powered tools to facilitate specific administrative and data processing tasks.

The primary strength of artificial intelligence is processing large amounts of information. In the legal industry, AI tools excel at reviewing thousands of documents per second, searching their contents, identifying keywords, and categorizing them by relevance.

Examples of AI’s applications include:

  • Improving the speed and quality of the due diligence process
  • Assisting lawyers with contract review and helping them offer better counseling
  • Leveraging Predictive Analysis (PA) for legal forecasting, analyzing past case law for patterns, and predicting legal outcomes
  • Time tracking tools and Optical Character Recognition (OCR) expedite the billing process and help eliminate invoicing errors.

Concerns and Issues with AI

As with every new technology, there are concerns regarding its adoption in the legal industry. Although few experts believe that AI will replace lawyers or judges, there are growing worries about AI tools taking in-house jobs, such as paralegals or legal assistants.

Others believe that AI will make the legal industry less empathetic and people-focused, especially since large corporations like Facebook implement many AI applications. Interacting with a chatbot or using an AI tool is not the same as a human-to-human relationship, leading many people to fear that lawyers relying on these tools will be less interested in communicating with their clients.

AI is also fraught with overall concerns regarding data privacy, cybersecurity, and other issues typical of new technologies. Because AI is suitable for processing large amounts of potentially sensitive or privileged data, many data privacy concerns exist. For example, if a law firm relying on AI is targeted by a cyberattack, all the information the AI can see could be stolen or leaked.

Why Legal Firms Should Invest in AI

Although the 2020 ABA Legal Technology Survey Report reported that only 7% of law firms use AI-based tools, this percentage is expected to increase.

If used correctly and in conjunction with the human element, early adoption of AI can introduce many significant benefits.

  • AI is scalable; adopting AI tools today allows law firms to familiarize themselves with the technology progressively. Today, it is suitable for mundane tasks; tomorrow, it may assist lawyers with critical work.
  • AI-powered task automation reduces human errors, saves time and money, and allows law firms to use their educated workforce more efficiently.
  • Letting AI focus on traditionally time-consuming and repetitive tasks allows legal personnel to focus on human-to-human interactions. This improves the quality of legal counsel and connects you with more clients.

AI technologies can add significant value to the highly educated members of the workforce at law firms, allowing them to serve their clients better.

Collier Legal Search Connects You with Quality Professionals

Whether or not your law firm plans to adopt AI, the legal industry will always need a human element to function. Collier Legal Search can connect you with the highly-skilled and talented individuals you need on your legal team.

Call us today at (713) 863-8180 for assistance with finding qualified legal staff.